Tracker mixup on my 2 vehicles

I had CarTrack devices installed on my two vehicles on the same day, but ever since then, the locations of the vehicles have been switched. For example, one vehicle shows as being in Benoni when it’s actually in Edenvale, and vice versa. I’ve reported this issue several times, but it has never been fixed.

I’ve already sold one of the vehicles, and the new owner needs to take over the account, but this mix-up is causing delays and frustration. I’m also worried that if something happens to either vehicle, it will be difficult to track them correctly due to this ongoing error.

At this point, I just need CarTrack to fix this issue immediately or remove the devices altogether.