Tracker doesn't care about their loyal clients

Being a loyal paying client for the past 6 years I am very disappointed in the service received from tracker. One morning my battery was flat, I removed it to charge it and I found it very strange that Tracker didn't contact me, Eventually I called them to find out why they didn't pick it up on thier system, just to be told I have an old module and it hasn't been "recording" my data for some time (thank you for notifying me of this), this means if my car got ****** they wouldn't even be able to assist with tracking it, completely defeating the purpose of having a tracker in the first place if they cant even track. It has been over 2 months now and I've made my fair share of calls and emails and still they haven't assisted me with replacing my tracker module, I dont even get phone calls back, this has also lead to my brand new battery being damaged as the faulty tracker module drains my battery every night. But I guess my loyalty and money isn't needed at tracker so I will simply put a stop order on my payments and go join one of their competitors, thank you for taking my money for 6 years and then refusing to help me when I needed your help, your services are no longer needed.