Tracker Change of ownership complications

I would like to express a level dissatisfaction with the conduct of your consultants upon my request to have my CARTRACK account of MNCU00990 transferred to the new owner who agreed to transfer the account. However, CARTRACK consultant sold her a new policy upon her request to initiate the change of ownership and because she is less informed compared to an agent of CARTRACK, she was told that change of ownership is not ideal because it is time consuming when in my initial enquiry I was informed that it a matter of data capturing and activating debit order. This conduct is ********* to provided prejudiced information in the benefit of the company of the costumers that you claim to serve.

I kindly ask for an investigation of the matter and rectification as the new owner of my previous still wants the change of ownership but is made to believe that it is not viable and steady enough to be conducted.