Totally Frustrated

I am more than annoyed with cartrack I have been a client of theirs for many years and have several vehicles with their "service" This week I needed to locate one of my vehicles to prevent , a crime (possible theft of said vehicle) . Because I did not invest in one of their top range devices they would not supply me with the exact location of my vehicle. After a lengthy discussion with one of their employees I was hold that the reason for there refusal to give me the information was purely financial. As I do not know were the vehicle is SAPS cannot escort me to recover my vehicle. After many years of being a loyal customer cartrack is not prepared to assist me. Not only do I feel this is bad business but I feel I have wasted my money , and this is false security and therefore is assisting the *********.