1 reviews | Active since Mar 2024
Total company failure
Absolute worst when it comes to service. My vehicle was in for maintenance ,the took out the tracker the eliminate any interference in the electrical system. It was standing for more than as month without the tracker and the backup. I contacted Cartrack to ask where my vehicle is, they could not find it, I explained to them about the device tampering that they where clueless off. I feel so much safer that ******* would ***** your vehicle and remove the devices, and get away with it. Still Cartrack charges me full price for a vehicle they cant find, want to force me to pay R600 for a new device . REFUSE for me to speak to even a manager to sort their incomitance .Put me through to cancellations and still want to charge me a cancellation fee. They cant even give me what I pay them for, they are breaching the contact. The can't track a straight line on a chalk board. Hope everyone with a Cartrack device can sleep well knowing that you will likely loose your vehicle. Cartrack can keep their apologetic approach and actually provide customer service.
I requested for someone to sort this out and they send me from cancellations to accounts departments .People in positions that can do nothing but call and ask for money ,or do sales or escalate to an imaginary force. It has been months, they hit me with a R2600 cancellation fee, without me ever filling in a form. They want me to pay R600 for tampering with the device- but they did not even pick that up. So when your car gets ******-********s will have enough time to remove the tracker, let it sit on a bench for as month and then Cartrack will still not be able to find your vehicle. Then want to invoice you for tampering-laughable. Sorry we cant track your vehicle but that's not a problem we will charge you R600 to get a new device. Get a call from a rude accounts worker that puts the phone down in my ear, recorded of course. No managers in this company.
Stay clear from this company, they happy to take your money to ''track " your vehicle but when they drop the ball they want to play the contract card
I requested for someone to sort this out and they send me from cancellations to accounts departments .People in positions that can do nothing but call and ask for money ,or do sales or escalate to an imaginary force. It has been months, they hit me with a R2600 cancellation fee, without me ever filling in a form. They want me to pay R600 for tampering with the device- but they did not even pick that up. So when your car gets ******-********s will have enough time to remove the tracker, let it sit on a bench for as month and then Cartrack will still not be able to find your vehicle. Then want to invoice you for tampering-laughable. Sorry we cant track your vehicle but that's not a problem we will charge you R600 to get a new device. Get a call from a rude accounts worker that puts the phone down in my ear, recorded of course. No managers in this company.
Stay clear from this company, they happy to take your money to ''track " your vehicle but when they drop the ball they want to play the contract card