TOTAL AND COMPLETE INCOMPETENCE EVEN TO KEEP WITH THEIR OWN ARRANGEMENTS

Item: Cartrack
Rating: 1
Author: Marcel B

Totally not a good morning.

Today is January 2nd and I already received a call from your call center as well as this message:

Dear *********x *********x cx Your recent debit order of R388.2 was not received as per the payment arrangement date of 7.

To ensure that your vehicle remains secure with Cartrack, please contact us here on WhatsApp to set up a new debit order arrangement for this amount. Alternatively, Reply YES for the amount to be debited today or make an immediate payment using the PAY NOW link below.

Need further assistance? Chat to us here on WhatsApp, email us at *** or call us on ***.

See you on the road, The Cartrack Team

Please read it carefully. It says on there date of 7 TTHAT is the date I have arranged with or tried to arrange with the people from Cartrack as my due date for payment for the last almost a year because as I explained I PAY MY SUBSCRIPTION FROM MY SASSA GRANT and as soon as I receive it then I can pay my subscription!!! I have told you all this numerous times and EVERY TIME ignore this simple instruction set up by YOUR OWN OFFICES and then start to harass me for payment from even before the end of the month.

I am so sick and tired of this. This bullying tactic of doing business will still one day be your downfall and you will loose a LOT of customers this way.

PLEASE TELL YOUR CALL CENRE TO STOP CALLING ME BEFORE THE 7th BECAUSE THEY WILL ALL GET THE SAME ANSWER!!!

I only get my SASSA disability grant this coming Wednesday the 7th. I ALWAYS make an EFT payment to you and immediately send through the proof of payment on the same day. Therefor the payment WILL BE MADE ON THE 7Th OF THIS MONTH AS PER OUR ARRANGEMENT.

As far as I understand it may take a day or two to reflect on your side but the proof of payment get send directly from the bank to your accounts department and I personally also send a copy so that you know payment has in fact been made.

I understand that my contract ends in April and I truly can NOT WAIT for that date. I have asked several times before for you to please ensure that you put my account up for cancellation at that time. Legally I will NOT BE HELD RESPONSIBLE FOR ANY CHARGES AFTER THAT AS I HAVE TIME AFTER TIME AFTER TIME REQUESTED MY CONTRACT TO BE CANCELLED AS SOON AS IT POSSIBLY CAN WITHOUT ANY PENALTIES.

So please make sure that when you receive my last payment at the end of April that you CANCEL my account with you and we both go our unhappy ways NEVER to speak to each other again. I also do NOT want to be contacted by any means what so ever for promotional purposes or to be begged to continue my subscription. I have already for many months started regretting my decision to join cartrack and I can promise you no matter what you can say or do will convince me to stay. I have been regretting this almost from day one but mostly after your company despite me paying my monthly premium twice in one month going ahead and still took a third month’s premiums out of my bank account despite being paid twice that month already.

Can not wait for the end of April to be rid of you all.

Helpful (0)

Replies (2)

Cartrack's replyOfficial

02 Jan 2026, 10:09

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Cartrack's reply02 Jan 2026, 10:09

Official

Marcel B's updateReviewer Update

02 Jan 2026, 16:40

Dear Senior Management / Compliance Department,

This email serves as a final escalation and formal notice regarding ongoing and ******** conduct by your call centre in respect of my account.

Despite prior communication, I continue to receive telephonic demands for payment before my contractual due date of 7 January. As of today, 2 January, my account is not overdue, and any demand for payment at this stage is without contractual or legal basis.

I place it on record that this conduct constitutes improper and oppressive behaviour, and may amount to harassment, in direct contravention of the Consumer Protection Act 68 of 2008, including but not limited to:

Section 48, which prohibits unfair, unreasonable, or unjust practices;
Section 41, which prohibits misleading or deceptive conduct; and
The general principles of fair consumer treatment as envisaged by the Act.

You are hereby formally instructed to:

Immediately cease all payment-related contact until the lawful due date has passed;
Correctly note my account to prevent further premature contact; and
Provide written confirmation that this matter has been resolved.

Should I receive any further contact from Cartrack or its agents demanding payment prior to 7 January, I will have no alternative but to:

Lodge a formal complaint with the National Consumer Commission;
Escalate the matter to the relevant industry and regulatory bodies; and
Consider all further remedies available to me in law, without further notice.

This correspondence is sent without prejudice to any rights I may have, all of which are expressly reserved.

I trust this matter will now receive the urgent and serious attention it warrants.

Regards,

Marcel B's update02 Jan 2026, 16:40

Reviewer Update