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simphiwe M

1 reviews | Active since Jun 2014

03 Mar 2025, 17:20

TO CALL cartrack USELESS WOULD BE A COMPLIMENT

THIS COMPANY DOES NOT EVEN DESERVE A SINGLE STAR.

Their service is extremely, extremely terrible. How they are in the business of tracking anything is beyond me, they probably cannot even track a goat in an open field. I changed cars and asked them to fit my old device to a different vehicle. Initially they said they can't find the device, which was weird, but I was prepared to pay for a new device. Then they claimed that they found it and I must just pay for the reinstallation, which I did in September 2024. Their fleet support team was meant to get in touch with me to fit the device and since them cartrack has gone awol. I have sent numerous emails and each time some anonymous person responds that someone will call me, and to date no one has called, but without fail every month an invoice is sent and money is debited for a service that does not exist. Cartrack has no complaints email or any form of support, every person that you speak to tells you that someone will call you back and no one ever does. I am very much convinced that any car that is ****** and fitted with their device is never recovered because shem they are useless. Be warned, stay clear. There are better causes to which you can donate your hard earned Rands, and cartrack is not one of them.

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Replies (1)
Cartrack
Cartrack's reply03 Mar 2025, 17:29
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team