Title: Cartrack Wants R600 For A Fault They Created - No Help Since Monday I am extremely disappointed with Cartrack's service

Title: Cartrack Wants R600 For A Fault They Created - No Help Since Monday I am extremely disappointed with Cartrack's service. Since Monday 08 Sept, my app incorrectly shows my vehicle is in Limpopo, while Control can see its exact location. I have made multiple follow-ups with no resolution. Instead of fixing the actual issue, Client Service repeatedly rebooted the unit, which has now resulted in NO SIGNAL. So they created a second fault. Now I am being told I must pay R600 to fix this, for a problem that was caused by their own actions. How is that fair? Why should I pay for damage caused by your technicians? This is poor after-sales service. I need a manager to intervene, fix the NO SIGNAL issue you created, and waive this R600 fee.