Three Days, No Response – Cartrack Ignoring Requests

It’s been three days since I emailed Cartrack (Ticket: VENT02297) regarding the required quarterly unit tests on all five of my vehicles, as per our agreement. I also raised concerns about incorrect mileage readings on two of the vehicles and requested these be investigated and corrected.

I received an automated response, stating a 24–48-hour turnaround time—but no follow-up, no call, no email, and absolutely no feedback from a real person.

To make matters worse, the links they provided to track the support ticket are broken, and I even emailed screenshots showing the errors—still, no response.

Cartrack, this level of service is completely unacceptable. I am paying for a professional tracking solution and expect proper communication and support, not automated emails and silence.

Please treat this matter with the urgency it deserves and have someone contact me immediately to resolve the outstanding issues.