This worst decision I ever made was going with Car track

This worst decision I ever made was going with Car track. You cannot resolve a query in 1 call, you are transferred to a different department for everything. The consultants have the tendency of putting you on hold for long periods of time and eventually dropping your call or after a lengthy call and they still can't resolve your problem they put you back into a call queue to start all over again. Managers or supervisors are always in meetings are too busy to attend to your when you ask for one. When requesting a call back from one you never get that. Worst move ever.....