This is NOT service that anyone should have to expect!

Scheduled an appointment at 16:00 on the 29th January 2026 for fitment. The technician Trevor called me at 13:30 to ask if the vehicle was available. I explained that it was still in Sandton and that the appointment was for 16:00 at my premises but the earliest availablity could be 15:00. He told me that was too late and fitment would have to happen on Saturday morning 30 January 2026 but by another technician because he would be unavailable. I called customer care at 14:00 on 29 January 2026 and spoke to Sabelo who told that the appointment was still scheduled for the same day but at 20:00. I cancelled my plans and made sure I was available. Nothing. Nobody pitched. On 30 January 2026 I called customer care at 08:00 and was told that the scheduling department’s line was down for incoming calls but was assured that the customer care agent would email them and they would call me back. Nothing happened. I sent a message to Cartrack on WhatsApp and was assured that someone would call me from the scheduling department and eventually received a call from Lesego. I explained the run around and she said that she would find an alternative technician and call me right back. Nothing.

I am starting to wonder that, if this is the service I receive on installation, what kind of service I should expect from Car Track in the event that anything should happen!? Still no tracking device when insurance was assured that it would be in by 1 February 2026!