This company is a complete waste of time

Cartrack has terrible customer service. The point of calling in and speaking to the same consultant regarding an issue is impossible. There are too many consultants trying to deal with one case and there has been no action towards solving or even attempting to solve my problem.

I requested a downgrade of my contract. Two months after the downgrade was requested did I receive the forms which I diligently filled in and returned via email. According to their paperwork they would respond within 7 working days, which did not happen. I then after approximately a month received a phone call regarding the change of the unit. by the time this had all occurred I had changed my mind about the downgrade and requested that it be cancelled as it was taking hopelessly too long to sort out. During the waiting period for the cancellation to be processed, my account was debited the R350 for the downgrade(which I requested to be cancelled). I then called the customer care and requested the accounts department to help cancel and reverse the payment for the downgrade. The consultant I spoke to, ensured me that the cancellation documents/email would be sent to me by the close of business on the 15th of this month. Today I received yet another phone call from a different consultant asking when they could arrange a meeting to downgrade the unit on my car. I then proceeded to explain that I had spoken to a previous consultant to cancel the downgrade, explaining myself over again to a new person. This person then agreed to help me to cancel the downgrade and send me an email before close of business today. Surprise, surprise, NO EMAIL HAS BEEN RECIEVED!!!

I, during the phone call, requested to speak to a manager which is impossible to do because the consultant kept telling they are here to help and deal with the matter. Surprise, surprise, NOTHING OF CONSEQUENCE HAS BEEN DONE TO HELP ME.

Today a further R535 +/- was deducted from my account by CARTRACK without any warning or permission.

This has now forced me to suspend the debit orders until the problem has been solved. I am a SASSA pensioner and can not believe how a so called reputable company like this can rip people off. From inception to date this entire process has taken close on 4 months, coupled with multiple consultants to solve.

To solve the problem am I currently looking for another tracking company that will suit my needs and provide better after sales service.