EB
Ewan B

1 reviews | Active since Nov 2009

17 Feb 2025, 17:40

Think twice before you join! *********** staff!

*********** staff. I bought a vehicle from a dealership, and my insurer require a tracker in the vehicle. The vehicle apparently already has a tracker in from the previous owner. Cartrack tells me to do a change of ownership from the previous owner of the vehicle if I want to install my new tracking unit. How must I get hold of the previous owner? It is not my problem if the previous owner had Cartrack in. Anyway, POPI Act issue if I give any of his details to Cartrack.

Call centre agent refuse to escalate the matter. The sales consultant, Chadine does not have a clue what she is doing.

Matrix is next, Cartrack must go for training.

0
Replies (1)
Cartrack
Cartrack's reply17 Feb 2025, 17:45
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team