THIEVING, NEGLIGENT “CUSTOMER SERVICE”

1) They sent me emails and WhatsApp’s saying my account is in arrears, I had already paid them on the 22nd 2)on the 24th money was taken from account without my consent or knowledge 3) I sent them an email and when I received no feedback or even acknowledgment of my mail I called them. 4) When I called them, they acknowledged my double payment and said I owed R19 from December 2023!!!!! 5) I asked to speak to a manager on TWO occasions and received no feedback whatsoever 6) They refuse to address the issue of firstly the double debit and second the 1.5 year late notification of an outstanding R19!!!!! 7) This is not the first time this has happened. And when it happened the first time they promised it wouldn’t happen again. They passing me back and forth.

I WANT THIS SORTED OUT PROPERLY AND I WANT MY MONEY BACK!!