They will ***** from you and then harass you for non-payment

This has got to be the absolute worst accounts department I have ever had the misfortune to deal with.

I have been with Cartrack since 2019. I have never missed a payment. The trouble started when the battery died in the device, which then needed to be replaced. It took 2 weeks for them to get the technician to come and replace the device, on the 6th of May.

Within a week, I received a final letter of demand to pay the R600 for the replacement. There had not been a debit order between the time of the replacement and the final demand, and no invoice was ever sent.

I paid the R600 on that day (11 May) and sent the POP to the accounts department, as demanded in the letter.

On the 25th of May, my payment went off as usual. Then on the 28th, and additional amount of R443 was taken, *****ulently, from my account.

I have been in contact with Cartrack since then and they cannot give a straight answer as to why they stole that money. As far as I can tell, they have not been able to figure out how to allocate the R600 payment made- which they demanded- via EFT.

What finally made me write this review to warn others is that I got a WhatsApp message telling me I have not paid my debit order this month. It is beyond a joke and no-one knows what they are doing or how to reverse the payment that they stole.