They installed an incorrect camera in my vehicle, and I am expected to pay for change of the incorrect camera installed by Cartrack

They installed an incorrect camera in my vehicle, and I am expected to pay for change of the incorrect camera installed by Cartrack. The recording with the consultant is with Cartrack, which serves as the contract, and no one is willing to assist, and this issue has been there since 2024, which is 2 years back. Also, all devices installed in my vehicles were said to have a warranty, the same as the period of the contract, but now I am informed that I need to pay to extend the warranty on devices and recording is there with Cartrack and they don't want share these recordings with me and they also don't want to correct their mistakes, rather they call me to add more services they offer while the customer service is as terrible as it now