JV
Jason V
1 reviews | Active since May 2025
03 May 2025, 12:50
They cant even successfully arrange an installation, no confidence in them achieving what matters when required.
Cartrack failed on 4 occasions to arrive to complete the installation on my vehicle. Technician stopped answering his phone. No interest in completing the installation nor providing accurate information as to when they would arrive.
This provided no confidence in them even before getting started properly. Cancelled my installation and will look for another service provider who at least appears to be reliable.
No attempt to rescue the situation by the call centre. Merely accepted the cancellation, leading me to believe I would expect the same lack of service or concern should I ever have needed it if I had ended up as a customer.
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
03 May 2025, 13:01Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply03 May 2025, 13:01
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
JV
Jason V's updateReviewer Update
05 May 2025, 18:52Disgusting service from you guys still.
I recieved a call from you shortly after my last review with assurance that attention would be given to the matter. This was a call from someone in your PR department after seeing my previous review and my request to Cartrack to cancel fitment completely.
Cartrack failed to arrive for a confirmed appointment again today. Below are the dates over the last two weeks that you have failed to meet your commitment:
23/04
24/04
25/04
29/04
02/05
03/05
Today 05/05
7 Seperate Days! I have never seen such a serious lack of service, commitment or interest from any service provider ever.
Please cancel my application in its entirety with immediate effect. I will go to one of the other providers.
Absolutely shocking! Please don’t bother contacting me with yet another useless attempt at rectifying the situation when it is clear that you do not have the competence to do so.
I recieved a call from you shortly after my last review with assurance that attention would be given to the matter. This was a call from someone in your PR department after seeing my previous review and my request to Cartrack to cancel fitment completely.
Cartrack failed to arrive for a confirmed appointment again today. Below are the dates over the last two weeks that you have failed to meet your commitment:
23/04
24/04
25/04
29/04
02/05
03/05
Today 05/05
7 Seperate Days! I have never seen such a serious lack of service, commitment or interest from any service provider ever.
Please cancel my application in its entirety with immediate effect. I will go to one of the other providers.
Absolutely shocking! Please don’t bother contacting me with yet another useless attempt at rectifying the situation when it is clear that you do not have the competence to do so.
JV
Jason V's update05 May 2025, 18:52
Reviewer Update
Disgusting service from you guys still.
I recieved a call from you shortly after my last review with assurance that attention would be given to the matter. This was a call from someone in your PR department after seeing my previous review and my request to Cartrack to cancel fitment completely.
Cartrack failed to arrive for a confirmed appointment again today. Below are the dates over the last two weeks that you have failed to meet your commitment:
23/04
24/04
25/04
29/04
02/05
03/05
Today 05/05
7 Seperate Days! I have never seen such a serious lack of service, commitment or interest from any service provider ever.
Please cancel my application in its entirety with immediate effect. I will go to one of the other providers.
Absolutely shocking! Please don’t bother contacting me with yet another useless attempt at rectifying the situation when it is clear that you do not have the competence to do so.
I recieved a call from you shortly after my last review with assurance that attention would be given to the matter. This was a call from someone in your PR department after seeing my previous review and my request to Cartrack to cancel fitment completely.
Cartrack failed to arrive for a confirmed appointment again today. Below are the dates over the last two weeks that you have failed to meet your commitment:
23/04
24/04
25/04
29/04
02/05
03/05
Today 05/05
7 Seperate Days! I have never seen such a serious lack of service, commitment or interest from any service provider ever.
Please cancel my application in its entirety with immediate effect. I will go to one of the other providers.
Absolutely shocking! Please don’t bother contacting me with yet another useless attempt at rectifying the situation when it is clear that you do not have the competence to do so.
JV
Jason V's updateReviewer Update
07 May 2025, 11:30Contacted one of your competitors yesterday.
Device was installed this morning and with direct contact from the technician.
You guys clearly have a serious issue with your scheduling system.
Your "dynamic slot" system is nothing more than a catch all for general inefficiency and your whatsapp and sms systems are there to allow for not much more than the appearance of commitment.
I am convinced that I have avoided future disappointment and frustration by not holding on in the hope of finally receiving assistance.
Best of luck to Cartrack going forward in improving their service for other new customers.
Device was installed this morning and with direct contact from the technician.
You guys clearly have a serious issue with your scheduling system.
Your "dynamic slot" system is nothing more than a catch all for general inefficiency and your whatsapp and sms systems are there to allow for not much more than the appearance of commitment.
I am convinced that I have avoided future disappointment and frustration by not holding on in the hope of finally receiving assistance.
Best of luck to Cartrack going forward in improving their service for other new customers.
JV
Jason V's update07 May 2025, 11:30
Reviewer Update
Contacted one of your competitors yesterday.
Device was installed this morning and with direct contact from the technician.
You guys clearly have a serious issue with your scheduling system.
Your "dynamic slot" system is nothing more than a catch all for general inefficiency and your whatsapp and sms systems are there to allow for not much more than the appearance of commitment.
I am convinced that I have avoided future disappointment and frustration by not holding on in the hope of finally receiving assistance.
Best of luck to Cartrack going forward in improving their service for other new customers.
Device was installed this morning and with direct contact from the technician.
You guys clearly have a serious issue with your scheduling system.
Your "dynamic slot" system is nothing more than a catch all for general inefficiency and your whatsapp and sms systems are there to allow for not much more than the appearance of commitment.
I am convinced that I have avoided future disappointment and frustration by not holding on in the hope of finally receiving assistance.
Best of luck to Cartrack going forward in improving their service for other new customers.