They break your windshield and leave you in the dark!!!

I am extremely frustrated and disappointed with Cartrack’s service.

On 08/12/2025, I had a tracker and dashcam installed in one of my business vehicles. During the installation, the technician broke my windshield. He admitted it happened, said he would report it, and assured me that Cartrack would contact me to resolve the issue.

They never did.

After waiting and hearing nothing, I logged a formal query. Since then, I have been stuck in an endless email loop with someone named Thato, who repeatedly promises to “follow up” — but nothing ever happens.

It has now been almost two months, and I still have:

No feedback

No resolution

No accountability

No compensation for the damaged windshield

This is shocking service for a company that deals with business clients and vehicle installations. Causing damage is bad enough — ignoring the client afterward is unacceptable.

I would strongly advise anyone considering Cartrack to think twice. Once something goes wrong, you are left chasing emails and empty promises.

Absolutely terrible experience.