Their Agent who called on the 19/01/2024 she is not consistent with the price

Their Agent who called on the 19/01/2024 she is not consistent with the price. She told me she is downgrading my service of road assist but instead she terminated the contract without informing me which caused them to debit pro rata... I am disappointed ☹️ because the cannot refund , but fortunately I was able to reverse via my bank but i have charges to deal with. However the service of Tebogo Mafate was good and he explained everything. Thank you Tebogo for good service