The Worst under the Sun

I have been disappointed by how your bring about your service to me as your loyal client for the past two years. I have decided to bring this contractual agreements to an end due to the following: De-installation and re-installation not done. Monthly premium still processed without the unit installation. My dealer have waiting for de-installation appointment and till this day no arrangement made with the dealer. Car track has confirmed de-installation done on the 30 June 2020 according to scheduling department, however re-installation never been scheduled(De-installation not yet done) I have forwarded my complain to the customer service and repeatedly asked for a manager to attend to my query and till this day no resolution to this matter rather forwarded from caller to another. The scheduling manager returned my call after numerous attempts and since I waited for his solution to this mater and till this day 26 August 2020 no manager returned to me. Amazingly the account departments is continuing to call in order to retrieve the premium including the de-installations/re-installation fee, I have repeatedly voiced out my complaint to Car track and till this day no manager call me to resolve the matter. If car track is unable to resolve the existing customer’s complaint, how sure can i trust their service in assuring that my asset will be secure with Car Track. Therefore I believe Car Track has bridged their contractual agreement and I as a client lost confidence in believing that my car is save with your service provider. Kindly take note this is going to month three with no resolution!!!!