1 reviews | Active since Feb 2015
THE WORST TRACKING COMPANY EVER!
I have been with car track just over a year and I was unaware that their contract was for 36 months, upon signing up the agent told me it's for 24 months. I am still waiting on Cartrack to provide me with the signed agreement where it stated 36 months. They are now requesting I pay a cancelation fee of R2650! On the day I canceled the agent told me I can speak to accounts department to make payment arrangements if I cannot afford the full amount, I can advise them on how much I can afford per month. Today the accounts department calls me to tell me I can only pay it over 2 months! I then received a message on their Whatsapp line to debit this month's fee of R163, 90 of which I said they can debit that amount only. They asked if the should debit the cancelation fee as well and I specifically said NO twice! They still tried to debit the full amount of R2813, 90. This is actually very disgusting seeing that I was a loyal client for over a year and referred so many family members to Cartrack. I will never refer anybody to them and I will never make use of cartrack ever again!
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
The Cartrack Team
