The worst service ever

problems.... paying for a service one is not getting. 1st it was was my panic button not working... now I'm told that the tracker they had installed was never working at all... I've been paying for nothing and there is nothing they can do... I asked the consultant if she was hearing what she was saying and she confirmed again that I unit was never working from instalation... simple request.... a log book for financial year 24.... they can't help me. I'm paying R250 pm for a service that I'm not getting.... very quick for them to say it's my fault, I should test every quarter... mind you it was not working from instalation as mentioned by their consultant!