The worst service ever

My mother recently bought a car, a few weeks later she joined Cartracker. Technicians came to install the tracking device in her car and the car's battery started giving problems. She suddenly has to kick start her car every time she needs to leave. When she went to enquire with the dealership, she was told that the car is new and so is the battery. The dealership went on to make her aware that other tracking devices do tamper or finish the car's battery. Please tell me why Cartracker has been sending my mother around since she started calling on Sunday asking that Cartracker must either fix the problem or remove the tracking device. They keep on saying she will be called back and no one ever does and bear in mind, this is a pensioner we are talking about. Can someone from Cartracker sort this out?