The worst client service

Tebogo Mafate prematurely gave me an answer without getting he's facts right. He gave me a wrong amount I needed to be credited without going through my statement, we went into an argument regarding the matter but I had to cut the argument so we can continue with the business of the day i.e. his job. I also had to help him calculate the amount because all he was focused on was disputing the amount without facts. All I wanted was the amount confirmed, processed and know when it will be credited.

Car track needs to train their staff adequately. Customer centricity doesn't fall from a tree.

I am also not being given reference numbers for the query regarding the credit.