The worst and poor customer service and experience from Cartrack

Good day

I am really fed up with Cartrack, every time when I send emails no one bothers to get back to me until I pick the phone to call. I have been complaining about my tracking device from day one of installation, the only thing they did was to reboot the device. From that day the gps has been losing signal and not giving me accurate information regarding the whereabouts of the vehicle. The last day I even sent proof (image) that the device was showing me that the vehicle was in Centurion Gauteng while the vehicle was in Thabazimbi in Limpopo. I was advised that the problem is the software not the device hence why I could not get accurate tracking information. I have requested several numerous times that the device is faulty and it must be replaced but I was never taken serious regarding this matter. I am in logistics business and I cannot stress enough the fact that we must be able to track the vehicle 24 hrs of the day so that we can know accurate location of clients goods but unfortunately we were not able to do so due to the device that malfunctions most of the time. Because of the ups and downs regarding this I have since requested that my contract be cancelled and I be afforded cancellation free from penalties as it is not our fault that the device they installed does not meet our needs at the customer but ever since I sent cancellation form no one has bothered to acknowledge my email or to even give me a call to tell me the status of this. In all honesty this is the worst service I have ever received from a big company like Cartrack.

I will never advice anyone to get a tracker from this company especially fleet management for corporate Clients.

All they care about is the debit orders they Collect from our accounts and don’t care about customers issues