The system and service has failed me

I've been with car tracker for about 8 months . That's how old my car was ****** from Chery dealership in Alberton.

I've been asking cartracker for the device report of when it was ******. The day before and the actual day. This is since last March, till today they still looking for the data. When I call in , they put me on hold for about 20mins then hang. I've asked to speak to the team leader or supervisor but they are ALWAYS in a meeting. I'm thinking if opening a case .

I'm truly failed .