The service is the worst!

Cartrack is the worst! I had previously installed a device on my old car which was later written off, After countless time i had told them that my insurance is now taking possession of the car, they still took over a month to get a technician to go and deinstall the device and when they had go to the assessment center the vehicle had been sold and then i hand to wait an additional 2 weeks after that for them to send another technician to install a new device. Less than a week of using the new device, its faulty showing incorrect location of the car and for them to send a technician to sort it out, i have to wait an additional 3 weeks. Since being with cartrack, i have made 4 payments in total and i have only been successfully cover for a month, after that it has just been excuses and malfunctions! When you request to talk to a manager, a manager is never available or has gone home or a manager will call you back and no one has ever called me back apart from telemarketers. The service from cartrack is ****ty! they care about new customers instead of existing clients.