The service is shockingly bad

The service is shockingly bad. I honestly cannot believe it. I just found out that my tracking device has not been working for the last 7 years. I have been effectively paying for something for free for the last 7 years. When I call the consultants aare rude and hang up my calls. I have requested a supervisor to call me and have not received any call back. I definitely do not wish this upon anyone. Pathetic service.