CR
CJ R

1 reviews | Active since Nov 2021

07 May 2024, 07:05

The most unprofessional "business".

Extremely unprofessional business. Set up an installation appointment for a unit, no communication prior to the scheduling - only received a call an hour before to say a technician will come - when this would not work as the vehicle was not available. Reschedule for the following week at a set time. No communication once again, only an sms the day before to confirm the appointment. Still no communication 1 hour before the appointment, so I call to confirm that the appointment is still on - I'm told it is. 20min after the scheduled time, no communication, I call in - I'm told the appointment was moved 3 hours later - without my consent. I then send my vehicle back on the road, and 1 hour later a technician arrives - again, not on schedule. I then cancel everything. Now, after a week to calm down after this disgusting service. I submit an online request for pricing in the evening. I am then called BEFORE 7AM the next morning and when I tell the person it is unprofessional he tries to blame me for submitting an ONLINE request at 10pm. EXTREMELY UNPROFESSIONAL BUSINESS with blatant incompetence and lack of accountability.

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Replies (1)
Cartrack
Cartrack's reply07 May 2024, 10:02
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team