The most unhappiest, dissapointed and hurt client ever!

My car was hijacked. I have been paying my premium without fail and When I signed up with car I was told if my car is not recovered I will be paid R140 000.00. My car was hijacked the 13th of June 2021, still not recovered to this day, car track is now telling me that the warranty finished 2 years after I app**** for car track, have been with car track since 2016 when I bought the car, mind you No1 called to say your warranty is finished, I called in to change debit date no1 advised me that the warranty is finished, they telling me it's my responsibility to call and book and make sure that the unit is working ?♀️ the unit was serviced Nov 2020! Worse part I sent an email to Chantall Dippenaar on the 9th of July 2021 and she responded on the 21 July 2021. The communication is bad and when you call the agents drop the lines. Car track is selling us lies and the service is the poorest!!! I want my premium back from 2016!