The most frustrating and worst service I’ve ever experienced yet I’m not even a client

I’ve been back and forth with Cartrack for a week now with no success or even willingness to assist. I recently purchased a repossessed vehicle and stupid of me I thought Cartrack would be the best selection. I enquired with them wanting to get a device activated on my vehicle and was advise that the vehicle already has a tracker device from the previous owner. Option given was to transfer ownership or have my own contract. I suggested the transfer of ownership and was willing to pay the R350 cost to avoid uninstalling. They advised that they are trying to get hold of the previous owner with no avail and will start with a force cancellation after 3 days of still no avail. Me the fool had to call back again after 3 days to ask for an update, I was then advised to send my NATIS docs to clientservices¡cartrack.com which I had to assume il have to replace the “i” with “@“. I sent the documents, no acknowledgement of receipt whatsoever. I called again then told the docs were not received and to send again and another 3 days will be required to continue with the process. So basically approximately 11days just to get a tracker????? I’ve asked the call to be escalated to a superior not once, not twice, three times and the consultants will say ok and put me on hold for a good 30mins + and il get rooted back to customer care call selection. Yesterday I was so ****ed with the competency from the call centre and drove to their offices in Rosebank and I was told there’s no one to assist me at reception as they left at 5pm closing hours mentioned 6pm on the website I was there at 5:17pm. The other security had to audacity to ask “uzofuna usizo lwani ngaleskhathi, customer eliqeda ukwenzani” and made me realise this is actually a standard behaviour of all Cartrack employees and it’s their culture, no respect whatsoever. I just need this device removed from my vehicle asap I want nothing that links me to this service provider!