The experience was goos but cartrack is providing a bad service as they dont update my account its been 2 weeks i cant access my app because they say am owing but am up to date

The experience was goos but cartrack is providing a bad service as they dont update my account its been 2 weeks i cant access my app because they say am owing but am up to date.i can see if my vehicles are safe when am nit around ,ive been calling since 2 weeks they keep on saying they logged a call but nothing is happening so catrack you are bad news