The consultants are welcoming and friendly

The consultants are welcoming and friendly. Always go through your profile to check if there is anything you would like to add, which is good. However, I feel like if I'm the one calling and explain what service do I need, we really need to stick to that, they turn to put you on hold, so you listen to the machine explaining cartrack services for about a minute or two, we should not forget that I am being charged for this call.