The admin back office of Cartrack is disgusting and undermine customers

I bought a trading device over the telephone with Cartrack and the sales agent informed me that I can change a device from one car to another since the contract is 36 months or I can even sell it to the next person should I sell the car otherwise I would pay the rest of the contract even if I do not have the car . In January I informed cartrack that I do not have the car anymore I need the tracking device to be moved to another vihicle the call center agent said I have to pay R890 and I said for what she said it a fee to tranfer the trackind device, I told her its the 1st time I am hearing about the fee. The fee I was told about is if I no longer use the car and I do not know who has the car then I will continue to pay for it but now I want to transfer it as I was told when I bought it then the agent said I was supposed to be told and I said if I was told I would make it an issue but when I buy a product over the telephone I listen very carefully becouse the product is not infront of me to identify the faults or what I like or not liking the agent promised to listen to the recording and never got back to me . Another one called and still refuse to give me the recording but insist that I should pay the R890.00 this is in January-2025 until in March still no chance of me getting help from Cartrack while I am paying then I spoke to one of the supervisor who called back after the frastration of 3months then send me the recording of 33min long there is no where when they staterted R890 reinstallation fee I informed Cartrack and they still did not come and assist. The last agent I spoke to on the 25th I told her that maybe I should stop paying to get the services to be done but Cartrack instead they talk about a premium not rendering a service of that I bought from then. Try to stay away from Cartrack their admin sucks and no one cares about the company the staff is very rude Washila from accounts department literally call me to tell me its not her company she just work there all that she does is she is collecting the company money and get paid to do so. Winnie tried to assist but never return after she found out that on the recording when I bought the product it was never mentioned to me . Nthabiseng Moloi sent an email with the recordings and I responded to her and she never responnd or acknowledge my emails after I have mention to her that at 22min of the recording we talked about the transfering of the device but the fee was never mention , the worese part was they never sent me any contract to sign , the sales consultant was saying I should say Yes or No as the contract is on the phone . I need Cartrack to come and install my device as promised and I will not pay for what I was not told I will stick to the product I bought and the terms and conditions were mentioned to me to agree on . The service is very terrible compare to Nestar and Tracker those guys are on their toes and the staff there is getting paid to serve the clients not Cartrack everybody behave is if like they are shareholders who does not care about the business weather you buy the product or not