EM
Eddie M

1 reviews | Active since Sept 2019

21 Jan 2025, 09:37

Thanks a lot!

Wow, what an unforgettable experience with Cartrack! I reached out to them for a seemingly simple task: transferring my car tracking device from my old car to my new one. You’d think this would be straightforward for a tracking company, but oh no—they’ve elevated inefficiency to an art form.

First, they promptly took the money from my account—10/10 for speed there! But everything after that? Pure radio silence. I’ve been ghosted repeatedly, forced to reach out to them myself every single time. And all I get is the same tired response: “We understand and apologize; we’re going to get someone to call you.” Spoiler alert: no one ever calls. They’ve gone so quiet I’m starting to think *they’re* the ones who need a tracking device!

They even scheduled a date to do the transfer, so I rearranged my day, optimistic that this would finally get sorted. Surprise, surprise—they never showed up. Not a call, not a message, not even a smoke signal to explain their absence. It’s almost as if they’re running a masterclass in how to lose customer trust.

If you’re looking for a car tracking company that excels at taking your money, wasting your time, and leaving you stuck with a device in the wrong car, Cartrack is the perfect choice. Five stars for the irony of a tracking company that can’t seem to track its own commitments.

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Replies (1)
Cartrack
Cartrack's reply21 Jan 2025, 09:41
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team