Thakane Rantsane

Good day kindly assist me I need help. I took a car tracker with cartrack 2017. with was supposed to be a 2year contract, I’ve been paying all my monthly fees since, till the day of June 2018 they call me and inform me that my device is faulty I should bring it in for repair and pay for it, I told them why paying their faulty device which they are the one put it in I don’t even know when it was placed in the car and it’s not even up to a year already the device is faulty. I told them if that’s the case they should come and remove the device I don’t want it, they told me they are going to call me to set up a date to remove it till now I’m still waiting, I’ve been calling them they put me to pillar to post, but they still debit me and send me sms about my account. They give me the wrong addresses of when the car is and they now claim the device is working fine but still they can’t locate the car. Today I called them and I spoke to Noline Tiyney I ask her to please help me I don’t need them debiting me, I don’t want sms from them they should please come and remove their device I don’t want it, I don’t see a point of me having a faulty device on my car I need to take a policy that can cover me since they failed me, she now forces the fact that the device is working like they usually do she claim the car in in Germiston and I’m in Alberton I even ask her that I can send her my location of where I am I’m not in Germiston, they now claim the device is fine who now fixed the device and when, and how come if its fine still they can’t locate the car, it mean if I lose the car they will look for the car in Germiston while the car is in Alberton check the distance between the 2 areas. She said she is transferring me to cancellation department the lady she transfer me to hang up when I ask her Name like they normally do, If you as their Name the hang up on you. Please help me