Terrifying Poor Customer Service

I would like to raise a complaint regarding the poor service I received from Sibongile in the control room on 3 May 2026 at 15h03.

I activated the Car Watch option for a routine tracker test. When contacted, I confirmed that all was well and requested that the tracking device be tested in line with the terms and conditions. Sibongile informed me that this was impossible and said I would need to buy airtime and call back myself, despite the fact that I had previously completed the same process successfully on 6 January 2026.

When I explained this, her attitude became rude and dismissive. She further claimed that my tracking device had never been tested since installation, which was incorrect.

Fortunately, her supervisor, Michael, later contacted me, professionally assisted me, completed the tracker test without any hassle, and emailed confirmation promptly. Asset to the company.

My concern is the poor customer service, lack of knowledge, and rude conduct displayed by Sibongile. I recommend that she receive proper retraining in both customer service and company procedures. Liability to the company.