GH
Geoff H
1 reviews | Active since Dec 2011
19 Mar 2025, 19:48
Terrible treatment. Confused.
A great service however despite a credit note on file of R2500 due to prepaid on my account due to sale and requested that the balance be transfered to new Fittment and despite all assurances, I have now recieved an invoice for R2300 to pay. When I called in the rudest person told me that it was a cancelation fee and put phone down. This all despite 160 minutes on phone to sort this out over 6 days. I have requested escalation.
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Replies (2)
Cartrack's replyOfficial
19 Mar 2025, 19:57Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply19 Mar 2025, 19:57
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
GH
Geoff H's updateReviewer Update
19 Mar 2025, 20:06Thank you however after multiple mails and calls from myself which I am assured that all is in order. I still get invoiced. I have requested escalation and a call back.
GH
Geoff H's update19 Mar 2025, 20:06
Reviewer Update
Thank you however after multiple mails and calls from myself which I am assured that all is in order. I still get invoiced. I have requested escalation and a call back.