JM
John M
1 reviews | Active since Nov 2019
27 Nov 2019, 16:18
Terrible technical service and customer call centre
Technician by name of Zane did not turn up for appointment to install tracking device. Very difficult to call CarTrack customer service — they put customers on hold or ask if you want to speak to a supervisor but don’t let you put you on extended hold or line goes dead). Someone did then apologise and made another installation appointment. General experience does not bode well for anyone for service in event of car theft.
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Replies (2)JM
John M's updateReviewer Update
27 Nov 2019, 20:00Zane turned up for appointment, was polite and apologetic and completed the installation. It seems customer service was meant to call me to say that he was 90 minutes late but failed to do so (he had my number and could also have let me know). Would improve the HelloPeter rating if I was able to. The company managers are ultimately responsible and should provide staff with some better customer service training :)
JM
John M's update27 Nov 2019, 20:00
Reviewer Update
Zane turned up for appointment, was polite and apologetic and completed the installation. It seems customer service was meant to call me to say that he was 90 minutes late but failed to do so (he had my number and could also have let me know). Would improve the HelloPeter rating if I was able to. The company managers are ultimately responsible and should provide staff with some better customer service training :)
Cartrack's replyOfficial
28 Nov 2019, 06:26We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Kind regards
The Cartrack Team
Cartrack's reply28 Nov 2019, 06:26
Official
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Kind regards
The Cartrack Team