Terrible Service When Cancelling.

I have been a Cartrack customer for several years, but my recent experience has convinced me that I will never use their services again.

The problems started when I attempted to cancel the tracking contracts on two vehicles that were traded in. The cancellation process itself was unnecessarily tedious and felt designed to discourage customers from exercising their right to cancel. As a consumer, I found the process frustrating and not in the spirit of the Consumer Protection Act, which is intended to make contract cancellations fair and reasonable.

Despite following the required process and paying the cancellation fee requested by Cartrack, the experience only became worse from there.

The vehicles still appear on my Cartrack app, and when I contacted Cartrack to have them removed, I received a generic response indicating that someone would get back to me. Nobody did. After a second attempt they finally responded

What is most concerning is that Cartrack appears unable to keep accurate records. They have my ID number, account details, and previous correspondence, yet they seem unable to identify which vehicles I am referring to or properly track the status of my requests.

At the same time, I needed a Certificate of Installation for my remaining vehicle. When I checked the vehicle information on the Cartrack app, I discovered that the vehicle details are incorrect. The vehicle colour is wrong, and the registration details are incomplete or incorrect.

This raises a serious concern. If a vehicle tracking company cannot maintain accurate information about the vehicles it is tracking, how much confidence should customers have in the accuracy of the rest of its systems?

Another ongoing frustration has been the relentless sales and marketing calls. Even as an existing customer, I have received frequent unsolicited calls from Cartrack over the years. The volume of these calls has become intrusive and, frankly, annoying.

What frustrates me most is not that mistakes were made. Mistakes happen in every business. The real issue is the lack of communication, ownership, and follow-through. Messages go unanswered and customers are left chasing information that should have been provided proactively.

I am still waiting for:

* The removal of the cancelled vehicles from my account. * Confirmation that no further charges will be raised on those vehicles. * Correction of my remaining vehicle’s details. * A valid Certificate of Installation.

Based on my experience, Cartrack’s customer service, record keeping, communication, and cancellation processes have been extremely poor. I cannot recommend them and will be taking my business elsewhere.