Terrible Service & Unauthorized Debit – No Accountability

I had a Cartrack device installed through my dealership and was told by Cartrack that I would not be billed for the first 12 months, and thereafter it would be month-to-month. Despite this, Cartrack debited my account after the very first month without my consent, using old banking details I had provided them years ago for a different vehicle (which was ****** and not recovered).

I never authorized this debit as I was not expecting to pay during the 12-month free period. I’ve called numerous times and every agent repeats the same line: “your case has been escalated, someone will get back to you.” It has now been over two months and I still have not received a single update or resolution.

This is completely unacceptable – unauthorized debits, broken promises, zero feedback, and no accountability. Cartrack’s customer service is by far the worst I’ve experienced. I demand an immediate refund of all unauthorized debits, written confirmation that my first 12 months remain free as per agreement, and a formal apology for the unacceptable service.