Terrible service, rude consultants, consultants hanging up while on call

At this point I don't know if I should be angry, annoyed, frustrated or what. I was o a call with cartrack trying to get clarity regarding my matter, but everytime I call I would have to start my matter from the beginning, I mean this matter has been going on from November 2024. 1. I was on a call with a lady called Kgothatso Letlepo, she provided me with **** email addresses of herself and her manager. Because when I sent emails, they bounced. 2. I have requested to speak to Mohamed, from the social media department, to get clarity on my matter and the report provided by cartrack, however no one could put through to him. All I'm asking for is for cartrack to reimburse me my funds that they've collected from my account from November 2024 until March 2025, including the de-installation fee that I have paid as the contract was supposed to be cancelled at no cost.

If there is any one who can assist me with this matter, please reach out