Terrible service - no service at all

I called in around April to ask for my car to be located. I was told it could not be located and the last time the tracking device was working was in 2018. I was told a technician would contact me to set up a call out. I called again 2 weeks later because no one called as advised. I was told my device was out of warranty and and I needed to pay R600 for a technician to come fix the device.

I told the consultant that I was not willing to pay the fee and wanted the contract to be canceled because clearly I was paying for services that I was not receiving. Anyway I wanted to find out where my car was so what device was gonna be fixed and where when none of us knew where the car was. I was told the device was last operational in 2018 meaning the entire 2019 I was just giving my money away with no benefits.

Last week a got a letter of notice because I have not been paying since April for my device. I called today to get the matter sorted and I have spent over 30minutes being sent from post to pillar until my call was ended by cartrack.

I am really not happy about the service I have been receiving. I will be escalating this matter to the ombuds because clearly cartrack has been in breach of its obligation to me but they want to list me as a bad payer