Terrible Service - No response from Car Track

I have been trying to swap my tracking device from my old vehicle to my new one.

4 August - Contacted customer service to have my tracking device moved from my old vehicle to my new vehicle. Cartrack had debited my account with R349 for services, I am still waiting. 10 August - Follow up email, finally got a response from Kavitha Lalla on 11 August asking for description of old and new vehicle, Details sent the same day, still waiting for service. 12 August - Follow up email with Kavitha, no response 15 August - Sent Car track email with ultimatum that they had 48 hours to conclude the service or I will be terminating my contract, Still waiting service and no response. 16 August - Follow up email, regarding ultimatum. Still no response and no service. 22 August - Received SMS " Fitment for vehicle ND****** scheduled for approx. 2022/08/22 13:00 Technician Neeran Pather Cartrack ***" - No further response from Cartrack, waiting response and fitment in new vehicle. 29 August - No response from Car Track. I have no choice but to cancel my contract as I have received no response and no service. Cancellation form sent same day, no response. 1 September - Car Track still debited my account. Still don't have a tracker in my new vehicle.

Firstly, all I ask is that some one returns my mails!!! Secondly, I want to cancel my contract effect immediately. I will not be charged a cancellation fee. I want my debit order for September refunded, I want the R349 for the re-fitment refunded.