Terrible service I want to cancel my contract

Terrible service I want to cancel my contract

They were supposed to do a de-installation and re-installation for me since March still not done.

Has been going on since March. The fee of R870 for de-installation and re-installation was debited from my account on the 7th of April. I’ve been calling them almost every week. They’ve been calling the dealer to schedule de-installation a couple times, every time they call they don’t go there. They told me tracker has been installed in my current car but if I ask where I signed a copy and the technician they can’t provide. I just want to cancel my contract with them.

I’m debited every month for a device I don’t have.

I made numerous phone calls, and I have to explain myself every day I call because they can’t track my calls history yet when you call them they said calls being recorded.

Now they updated another car on my profile with the same registration number of the car they have to do de-installation so now I have two cars with same registration number.

If I’m going through this now, what will happen I to submit a claim?