Terrible service from Cartrack!

I called Cartrack twice, once on Tuesday ( 02/07/2024 ) and the 2nd time on Wednesday ( 03/07/2024 ) to advise that I am selling my car and need the tracking device to be removed and installed in the new car. I was advised of an amount of R870 I’d need to pay only to find that the booking was not made. I decided to confirm the appointment with Cartrack today and spoke to a Cynthia Cobi who would not let me finish my sentences. She kept on interjecting and defending the two advisors who clearly failed to book an appointment. Today’s Thursday and I’m getting the new car on Saturday and she cannot confirm if this will be done by Saturday. The car is going to a dealership in Mpumalanga hence I called to get this done before hand.

I’ve just received an sms informing that I’d be contacted within 48 hours to book an appointment not to confirm the appointment.

I am not happy with the service received considering I’ve spoken to three different people who work for Cartrack. Customer service is very, very bad!