Terrible service from Cartrack

I had a re/de installation done in November with Cartrack after replacing my car witha new one. Cost was R641. Cartrack took 2 debit orders end on November. One for the R641 and another one for R870 on the day of installation. I still paid my usual debit order on 1 Dec also. I queried the 2 debit orders on 2 December 2024, and was told by Lefolobi Rafapa,credit controller that it was a mistakeon their side and they would refund me the R870. Nothing happened. I continued to send mails, butt his person went totally mute. I started chatting on whatsapp with Cartrack, and was promised on 2 December that my refund will be paid within 7- 14 days. I have called Cartrack twice a week ever since and every phone call, I was promised it will be paid within 2 days. More than one month later, my money is still not paid. Asked to speak to the Manager today and was told my query was only loaded on 23 December and I must wait another 14 days. This company is quick to take money unauthorised, but do not take accountability. I have never received such poor service, and would recommend anyone looking for tracking company, to look elsewhere. Cartack is dishonest and full of lies. Luckily, I have recorded every phone call and will take the legal route now. The amount spend on phone calls and holding on for hours, have already exceeded the R870 due to me.