1 reviews | Active since Oct 2020
Terrible service from Cartrack
I sent a request via email to Cartrack's client services department on 28/09/2020 asking for assistance with a frequency noise that was coming from my speaker shortly after the tracker was fitted. I had decided to email them because i had recorded the noise and wanted them to hear what i was experiencing.
Unfortunately, time went by with no acknowledgement that my mail was received nor did anyone revert back to me.
This is when I decided to "Escalate" to the CEO office which is available on their website. My Escalation was attended to by Boitumelo Rathebe which said the following dated 06/10/2020:
Good day Mr. Vincent, We acknowledge receipt, and would like to apologize for any inadvertent delays. We understand your frustration, and would like to resolve this as soon as possible. Please expect a call back today.
After following up two days in a row, I have still heard nothing from Boitumelo Rathebe.
Cartrack clearly does not look after their clients and dont take escalations seriously.
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
The Cartrack Team
18 days since my initial request was sent and still no positive feedback.
I'm sure your sales and collections departments have no problem getting back to clients when there is a potential sale involved or when there is an outstanding payment on a client's profile but the general after service is quite shocking.
I'm not sure why your "Investigation" has to take nearly a week in order to gather information. I have given you a full description of the issue at hand which includes the person who made contact with me; Boitumelo Rathebe from your CEO office.
I would like to get some answers by COB today, else I will escalate even further.
18 days since my initial request was sent and still no positive feedback.
I'm sure your sales and collections departments have no problem getting back to clients when there is a potential sale involved or when there is an outstanding payment on a client's profile but the general after service is quite shocking.
I'm not sure why your "Investigation" has to take nearly a week in order to gather information. I have given you a full description of the issue at hand which includes the person who made contact with me; Boitumelo Rathebe from your CEO office.
I would like to get some answers by COB today, else I will escalate even further.