Terrible service

I lodged a complaint with Cartrack on 26 August regarding a sales representative who was rude and unprofessional towards me after I declined the product he was offering. Unfortunately, I did not obtain his name or the call reference number. I subsequently contacted Cartrack again and was assisted by Boithumela from the Service Department and Lerato Ndaba from the Sales Department. Lerato advised that the matter would be escalated so that the call could be tracked and investigated. However, to date, I have received no feedback regarding the investigation. Instead, I received a statement that had never previously been sent to me since I signed up with Cartrack in 2023. I find the lack of communication and follow-up regarding my complaint unacceptable and expect the matter to be investigated and appropriate feedback provided.