Terrible Service

I signed up for Cartrack services with the expectation of a reliable and transparent partnership. However, my experience was marred by significant issues: 1. Misleading Quotation: When I initially signed up for Cartrack services, I was quoted specific prices for monthly premiums and the cost of the tracker device. These prices were critical factors in my decision-making process. 2. Incorrect Billing: To my dismay, I discovered that the monthly premium I was invoiced was significantly higher than the quoted price. Additionally, the cost of the tracker device exceeded the initially agreed-upon amount by a substantial amount ( R 1 000 more than the quoted price). 3. Unfulfilled Promises: When I brought these discrepancies to Cartrack's attention, they reviewed the recording of our agreement, which confirmed that the quoted prices were indeed not accurate (Mistake by sales agent). However, despite their acknowledgment of the error, they failed to rectify the situation as promised. 4. Lack of Resolution: After a failure to resolve the issue, I decided to cancel my plan as the reason for me signing up was based on the prices I was Initially quoted.

Cartrack removed their tracking device from my vehicle and took it.

However, I am still being incessantly contacted on a daily basis and pressed for payment for the device that they have taken back. This ongoing ordeal has been not only frustrating but also disruptive to my daily life. Such poor service and a blatant disregard for customer concerns are not only unprofessional but also raise serious questions about Cartrack's reliability in emergency situations. In light of these issues, I cannot in good conscience recommend Cartrack to anyone seeking reliable tracking and security services.